Helpdesk

• Ever been out on site performing a complex installation when a customer rings and wants help with an Excel spreadsheet?
• Like to provide unlimited phone support but don’t have the resources (i.e. you want to have a life too?!)
• Want to free up the time of your experienced technicians from doing routine password resets?

The Engage IT Helpdesk provides customers with the highest standard of friendly and efficient telephone support, allowing your staff to focus on other work. Be more efficient, productive and profitable.

Details
Help Desk is live telephone-based support for the end user. The Equal IT Help Desk provides technical desktop support for Windows XP, Vista, Windows 7, Microsoft Office 2003/2007/2010 and server support for Windows Server 2003/2008 and SBS 2003/2008/2011. Third party applications will be a best-effort remediation. If the Help Desk cannot resolve the issue, it can be escalated to either your IT staff or Equal IT technicians.

Engage IT offers Help Desk services under a number of different service options:

• Branded and unbranded
• 24/7 (major holidays excluded) or M-F 8am-8pm AEST
• Dedicated 1300 number
• Integration with Autotask or Connectwise PSA
• Receptionist / answering service only